The Canary Islands are outside the VAT customs territory: every shipment carries a commercial invoice with value, description and HS code, and the buyer pays IGIC and, depending on value, clearance. With per-SKU data stored properly, the paperwork is automatic and the parcel does not stall.
Published · Vialog Fulfillment
Clear description, unit value, HS code (TARIC) and country of origin. An order with a SKU missing this data should not ship until it is completed.
Correos and the big carriers cover the Canaries with 2 to 5 day transits. Some high-volume stores handle it with their own carrier from the provider’s warehouse: the label is ready and the carrier collects there.
No: sales to the Canary Islands from mainland Spain go out without VAT, like an export, and the Canarian IGIC applies on arrival. That is why the commercial invoice travelling with the parcel shows the value without VAT, and your store should show Canarian buyers the price without it and warn them of charges on arrival.
The DUA (single administrative document) is the customs declaration that accompanies goods entering the Canary Islands. For parcels, the carrier or its customs agent usually files it from the commercial invoice in the parcel, and its cost may be passed on to the buyer depending on the shipment’s value.
Almost always because of paperwork: a commercial invoice with no value, a vague description, no HS code or incomplete recipient details. It also stalls if the buyer does not pay IGIC and clearance when asked; you avoid it by storing that data per SKU and warning buyers about the charge before they buy.
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