Fulfillment FAQ: getting started, carriers, packaging, stock counts, carrier claims, expiry dates, insurance and how to leave if you want to.
You request a quote, we send the rate card, we connect your store and you announce the first inbound. Within a week you are shipping.
You tell us, we prepare your stock counted and with a delivery note, and you take it. No lock-in, no penalty.
Yes. Your contract is registered in Sendcloud and labels are bought on it. You can also mix: yours for some services and ours for others.
It is not prepared until paid. You see it in your portal as pending payment and, if it lingers, we warn you so you can cancel it and release the stock.
Yes: boxes, bags, tissue paper, cards, flyers and samples are stored as SKUs and added according to your rules.
With an automatic dossier: order photos, packing video, real weight and label. We send it or give it to you to send.
Continuous cycle counts without stopping work, and full counts when you ask. Discrepancies are shown with their cause.
Yes: lot and expiry per slot, first-expiry-first-out and warnings for what expires in 30, 60 and 90 days.
Adapted packaging and slots by size. Very heavy or very large items (furniture, full pallets to consumers) we review case by case first.
Goods are covered in the warehouse; shipping is insured per parcel if you want, and you see it in the price of each service.
Shall we talk about your logistics?
Tell us what you sell and how many orders you ship: you will get a proposal within one working day.