Vialog Fulfillment, e-commerce logistics

Clear fulfillment pricing: pay for what you occupy and move

We do not publish a single rate card because price depends on your product (size, lines per order, packaging) and your volume. What is the same for everyone is how we charge: these items, each with its price in writing, and nothing else.

What you are charged for

Order prepared

Includes the first line, verification, video and standard packaging.

Additional line

Each further distinct SKU in the same order.

Storage

Per shelf, bin or pallet occupied, per month. You pay for the slot you use, not a whole warehouse.

Receiving

Per unit or parcel counted against your delivery note, with photos of anything that does not match.

Return

Per unit inspected with photos and restocked or set aside as you decide.

Special operations

Kitting, labelling, personalisation, B2B orders: by measured time or per unit.

Shipping

On our GLS, CTT, UPS and DHL contracts you pay high-volume rates, better than a single store can get. You can also use yours. You see it in your portal by service and weight band.

Request your rate

With your order volume and product type we send you the full rate card within one working day. No commitment, no lock-in.

By sending you accept the privacy policy. We only use your details to reply to you.

Pricing: frequently asked questions

What does the price per order prepared include?

The first line of the order, barcode verification, the packing video and standard packaging. Each further distinct SKU is charged as an additional line, while shipping, storage and special operations such as kitting or labelling are separate, each with its price in writing.

Do you charge a monthly minimum even if I sell little?

In a slow month you pay for what you occupy and what you move: storage for your slots and the orders prepared. There is no lock-in, and if your volume ever called for a monthly minimum, we put it in writing in your rate card from day one so it never turns up later.

How is the fulfillment rate invoiced each month?

Month by month, with each item itemised: orders prepared, additional lines, slots or pallets occupied, receiving, returns, special operations and shipping. The prices are those in the written rate card we send you, with no unexplained extras, and you see shipping costs in your portal by service and weight band.

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