If your store is custom-built or you work from an ERP, you connect by API: send orders and inbounds, read stock and movements, and get every status change by webhook. The documentation is public and the key is managed from your portal.
Orders (create, pause, cancel, query), announced inbounds, stock by SKU and slot, returns, items and barcodes, invoices. Signed webhooks for shipped, delivered, incident and return received.
Yes, read-only for the catalogue: SKUs and their data come from the ERP and the warehouse never invents codes.
You generate your key in the portal, read the public documentation with examples and test in the sandbox before going live. It is a REST API with JSON: you use it to send orders and announced inbounds, and to check stock, movements and returns from your own system.
Yes, by webhook. Whenever an order ships, is delivered, has an incident or comes back as a return, we send a signed notification to the address you specify, so your ERP or custom store updates itself without having to poll the API.
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What is a WMS
What is a WMS, a warehouse management system, what it does for your stock and orders and why your logistics provider having one matters.
Why Vialog
In-house software, video of every order and a complete client portal.
B2B logistics for brands
B2B logistics for brands: orders to shops and distributors with delivery notes, carton or pallet labels and booked deliveries, from your web stock.
Pricing: how we charge
The items you pay for, each with its price in writing, and the full rate card within one working day.
Shall we talk about your logistics?
Tell us what you sell and how many orders you ship: you will get a proposal within one working day.