Fulfillment is everything that happens from the moment a customer pays for an order until it arrives at their door: receiving and storing stock, picking the order, packing it, shipping it and handling the return. A fulfillment provider does all of that for the store, connected to its sales platform.
Published · Vialog Fulfillment
1. You send your stock to the provider’s warehouse, announced with a delivery note. 2. You connect your store (Shopify, WooCommerce, PrestaShop, Amazon…) and orders flow in. 3. Each order is picked, packed and shipped with a carrier; tracking returns to your store. 4. Returns reach the warehouse, are inspected and go back to stock. 5. You pay for what you occupy and what you move.
When preparing orders takes time away from selling, when stock no longer fits at home or in the office, when peaks overwhelm you or when you want to sell on marketplaces with strict deadlines. From a few dozen orders a month it usually pays; from a few hundred, almost always.
Real-time stock and orders, barcode verification, packing on video, you deciding on returns, no lock-in and the price in writing. See the guide on choosing a provider.
In practice yes: "e-commerce logistics" is the service and "fulfillment" the word platforms and providers use. Dropshipping is different: there the supplier ships directly and you hold no stock.
A fulfillment service includes receiving and storing your stock, preparing each order (picking and packing), handing it to the carrier, sending tracking back to your store and handling returns. Special operations such as kitting or labelling, and shipping itself, are charged separately according to what you use.
A traditional warehouse stores pallets and moves them in bulk to shops or distributors; fulfillment works order by order and unit by unit, connected to your online store, so each purchase ships to the end buyer. It also handles consumer returns and shows you your stock in real time.
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Pick and pack: orders prepared without mistakes
We pick your orders with scanners and barcode verification, pack them your way and record the packing on video. Orders in before cut-off ship the same day.
Logistics cost calculator: what does preparing an order cost you?
Logistics cost calculator: enter your orders, minutes, premises and packaging and compare your real cost per order with a provider. No sign-up.
Would you rather we did it for you?
Tell us what you sell and how many orders you ship a month: within one working day we tell you what it would cost and how we would start.